Quick Tips

By moving your toolbar to the left hand of the screen, you'll be able to touch the screen with your left hand and use your right hand to control your mouse. The benefit is that you’re not switching the same hand between the mouse and the touch screen.

You may experience muscle memory at the beginning. Give it a couple of days and you'll wonder why you didn't do this sooner!

To change the setting:

1. Select More > Pharmacy.

2. Select the User tab.

3. From the Application Toolbar dropdown, select Left.

4. Select Save.

5. Log off and log back into PharmaClik Rx. The toolbar is now on the left.

Yes. The Vaccination Consent Form in PharmaClik Rx can be used for any vaccine. If you're administering a non-flu, non-COVID-19 vaccine, you can print a consent form that includes the patient's demographic information but not the Vaccine #1 or Vaccine #2 information pre-populated. For more information, see Pre-printing Flu Injection Consent Forms.

Yes. You can print Vaccination Consent Forms for multiple patients at once from the Flu Injection module in Patient Centre. The forms will include the patients' demographic information, but the Vaccine #1 and Vaccine #2 sections will be blank for you to fill manually. For more information, see Pre-printing Flu Injection Consent Forms.

To prevent the consent form from automatically printing when processing a COVID-19 prescription, ensure the Print Consent on Complete checkbox is NOT selected in the Covid Injection window.

The consent form can be reprinted, with patient and vaccine information auto-populated, from the Covid

Injection window.

To reprint the consent form:

1. Search for and select the patient.

2. Select the Profile tab.

3. Select Rx > Services > COVID Injection. The Covid Injection window appears with the patient’s information auto-populated.

4. Select the COVID-19 vaccine that is being administered.

5. Enter the Lot # and Expiry Date.

6. Schedule a follow-up injection, if required.

7. Select Print Consent.

   

Yes. A Patient Detail Utility Report is available from the McKesson PTS Utilities Folder on your server. This report allows you to gather general information about all the patients in your pharmacy or for patients within a certain age group.

This report can help you estimate the number of patients that may come to your pharmacy from a specific age group, allowing you to prepare inventory and allocate staffing accordingly.

For more information see, Patient Detail Utility Report.

If your COVID-19 vaccines are being processed for the wrong fee, ensure that a pricing rule is set up.

In Ontario, the COVID vaccine DIN and PIN have a Custom Class of Fee Only ($13) for Drug Benefit. This can be found under the Alternatives tab of the Drug Folder.

This is the Custom Class that will be used to create the pricing rule.

To create the pricing rule:

1. Select More > Pharmacy > Pricing tab.

2. Locate and select Drug Benefit.

3. Select Add CC. The Select Custom Class window appears.

4. Locate and select Fee Only ($13).

5. Select OK. A new Fee Only ($13) appears under Drug Benefit.

6. In the Fee Only ($13) row, enter $13 under the Fee column.

   

7. Select Save.

If one of your group patients is hospitalized, update their patient status to Hospitalized in the Patient Folder Main tab. Prescriptions for Hospitalized patients are not pulled into a batch.

Warning If you remove a patient from a non-retail group, Group Rx Statuses for all their prescriptions are removed and not automatically reinstated when they are added back to the group. If you would like to keep the Group Rx Status settings, change the patient status instead of removing the patient from the group.

To set a patient's status to Hospitalized:

1. Open the Patient Folder.

2. On the Main tab, dropdown the Status field.

3. Select Hospitalized.

4. Select Save.

When scheduling a batch or prescription, avoid choosing a time for the batch that falls between 12:00am - 5:30am local time. During this timeframe, important processes occur including third party maintenance, scheduled upgrades, and backups, which may cause prescription processing to fail.

Tip: The time should be entered in 24-hour format. For example, if you want the batch to run at 1:00pm, enter 13:00 in the Time field.

When filling prescriptions for a vacation supply, there are a few recommended best practices that will ensure appropriate documentation and save time when the patient returns to a regular fill cycle:

• When filling the vacation supply, use Next Fill Qty to automatically return the prescription to its usual cycle on the next fill.

• Many third parties require the MV intervention code for a vacation supply (see a complete List of Intervention Codes ).

• Scan and attach copies of the patient's vacation supply authorization to the Patient's folder using an accurate description (e.g. Vacation Supply Form) for easy access in case of audit.

Tip: If Vacation Supply Form or an equivalent attachment type isn't part of the Description dropdown, add it through List Maintenance using the Attachments - Patients list.

A wildcard allows you to replace single or multiple characters in a word or phrase. In PharmaClik Rx, a wildcard is denoted by a percentage symbol % and can be placed at the beginning, middle, or end of a search term. Multiple wildcards can be included in a search. When entered, PharmaClik Rx searches for matching results that have no, one, or more character(s) in place of the %.

Some uses for a wildcard include the following:

• Retrieve a list of all records. For example, you can enter a % in the Mixture Search Trade Name or Generic Name field to retrieve a list of all Mixture Folders.

  

• Search for a patient when the exact spelling of the patient's name is unknown. For example, if you're not sure if a patient's last name is McDonald or MacDonald, enter %donald in the Patient Search Last Name field. All last names containing donald will display.

  Note: In DIS enabled provinces, wildcard searches may not be permitted for patient names.

  

• Search for a drug or mixture when the full name is unknown. For example, minor ailment Drug Folders include the minor ailment description in the name. If you want to search for the minor ailment Drug Folder for allergic rhinitis, enter %allergic rhinitis in the Drug Search Trade Name or Generic Name field. All Drug Folders containing allergic rhinitis in the selected field will display.

  

• Search for a mixture with multiple ingredients. Multiple wildcards can be entered for the different ingredients. For example, if you want to search for mixtures containing camphor and menthol in the Generic Name, enter %camp%menth in the Mixture Search Generic Name field. Do not include any spaces between the ingredients as this limits search results.

  Note: The ingredients in the search field must be in the same order as the Generic/Trade Name. For example, searching %menth%camp will not find the mixture 0.25% Camphor & 0.25% Menthol in 1% Hyderm because Camphor appears before Menthol in the Generic Name.

  

Certain fields in the Search window are constrained to follow a certain format and cannot include a wildcard (i.e., dates, P.O. #).

You can manually change the status of the prescription to Complete or Cancelled by using the RxStatusChange button. It is important to note that your prescription may have a valid reason for being on the Workbench. Ensure you review the scenarios where your prescription is not actually stuck on the Workbench.

When billing for a pre-mixed compound you must take into consideration that the compound was not actually mixed at your pharmacy. Ensure you follow the steps outlined here to bill pre-mixed prescriptions correctly.

The Net Sales Analysis report provides net prescription sales broken down by third party and plan. To figure our the net sales of brand prescriptions, you must run this report twice: first without the Generics checkbox and then with the Generics checkbox. You will then subtract the second number from the first. For detailed instructions on how to do this, see Net Sales Analysis Report.

If your pharmacy is a non-DIS pharmacy, follow the instructions outlined in Adding a DUR. If you pharmacy is a DIS-enabled pharmacy, refer to the eHealth user guide for your province. All provincial user guide's can be found in the PDF Downloads section.

At any time if you wish to modify your pricing you can do so from the Pricing tab located in More > Pharmacy. For detailed instructions on how to customize your pricing, see Pricing Methods.

Online claims are periodically rejected with an A3 response code, indicating that an identical claim has been processed. When this occurs, there are two possible options for handling A3 rejections.

A Map Network Drive can be used to navigate easily to folders on the current workstation you're working, to another workstation or a SVR. Once created, a Map Network Drive reduces the number of steps you need to take to get to a specific folder to just one click.

To create a Map Network Drive:

1. From the desktop, select the Start Menu > File Explorer. The File Explorer window opens.
2. Right-click This PC and select Map network drive...
   
   The Map Network Drive window appears.
3. In the Map Network Drive, select the following:
   • From the Drive dropdown, select the Drive you want to classify this as.
   • Select Browse to select which folder this Map Network Drive should be connected to. This folder can be on the current workstation, another workstation or the SVR.

   

4. Select Finish. The window closes to the File Explorer.

The new Network Drive displays under This PC.

Certain attachments might not open from PharmaClik Rx due to Protected Mode enabled in Adobe.

This can affect the following types of attachments:

• Rx Scanned images

• Digital hardcopies

• PrescribeIT® prescriptions

• Items in the Messages tab

• Items in the patient's Attachment tab.

Protected Mode is enabled by defaulted in Adobe but can be disabled.

To disable Protected Mode:

1. From the desktop, select the Start Menu.
   

2. Type Adobe and select Acrobat Reader DC.
   

3. In Acrobat Reader DC, select Edit > Preferences.
   
   The Preferences window appears.

4. In the Categories list, select Security (Enhanced).

   
   The right side of the window is updated.

5. Under the Sandbox Protections section, clear the Enable Protected Mode at Startup checkbox.
   

6. Select OK.

Once Protected Mode is disabled, try to reopen the attachment from PharmaClik Rx.

Note: This fix must be completed on all workstations that it is occurring on. Disabling Protected Mode in Adobe on one workstation or server does not affect the other workstations.

If the attachment is still not loading, please contact our Customer Care team at 1.800.387.6093.

TeamViewer is a software used by our Customer Care team to connect to your workstations to easily and quickly assist with any questions or issues you may have.

It is important to have your TeamViewer ID and password ready when you call into Customer Care.

TeamViewer can be located on the desktop of all of your workstations and can be opened by selecting the TeamViewer icon.

Can't find the TeamViewer icon on the desktop? No problem.

1. From the desktop, select the Start button and search for TeamViewer.

   

2. From the search results, select the TeamViewer app, displayed at the top.

If PrescribeIT® prescriptions are being received by fax rather than through the Message Manager, your PharmaClik Rx system may not be polling the PrescribeIT® switch every five minutes as expected. For polling to be successful, the PTS Service application must be running.

Troubleshooting the PTS Service Application

1. Check if the PTS Service application is running by opening your system tray from your task bar.
   
   If the PTS Service application icon is not visible, the service needs to be restarted.
2. Restart the PTS Service application in one of the following ways:
   • Option 1: Restart your computer system.
   • Option 2: In the McKesson PTS Utilities folder on the SVR desktop, double-click the PTSWinwdowsService shortcut.
     

If a patient or prescriber has not been synchronized between your local pharmacy system and PrescribeIT®, the patient's or prescriber's name display in bold on the PrescribeIT® tab.

To learn more about synchronizing patients, see:

• Synchronizing a New Patient Profile from PrescribeIT®
• Synchronizing Existing PharmaClik Rx Patients

To learn more about synchronizing prescribers, see:

• Creating a Doctor from the PrescribeIT® Provider Registry
• Synchronizing Prescribers Using PrescribeIT® Registry Compare

Note: Prescriber synchronization needs to be completed for each location the prescriber transmits prescriptions from.

It is possible that a patient could be synchronized incorrectly. If this occurs during the patient’s first transaction associated with their EMR Patient ID and Location ID, an Unsync button will be visible. For more information, see Unsync a Patient Record from the New Transaction Window.

When creating a PrescribeIT® prescription, prescribers can specify a specific drug by entering a code called the Canadian Clinical Drug Data (CCDD) code. This code allows the prescriber to identify the drug type and its related products. Depending on the code, when performing a drug search in PharmaClik Rx, the results could display the specific drug itself or all generics of that strength.

The columns in the search window can be modified and saved for specific users, making it easier to perform a drug search when using a CCDD code.

To customize the search window columns:

1. Log into PharmaClik Rx using your User ID.
2. Open the drug search window.
3. Select the CCDD column. The column is highlighted in black.
   
4. Select and hold the CCDD column and move the column to the desired location.

For more information about code descriptions and CCDD, see Searching for a Drug in PrescribeIT®.

When a processing a prescription sent through PrescribeIT®, a check is performed to validate if this medication has been previously dispensed for the patient. If a duplicate exists. the Duplicate Checking window displays.

• Refill - fills the existing prescription. The new PrescribeIT® transaction is returned to the PrescribeIT® > To Do tab for processing at a future date.

  Note: This option is not available if there are no more refills remaining on the existing prescription.

• ReAuth - reauthorizes the existing prescription with the new PrescribeIT® transaction. This voids any refills remaining on the existing prescription and continues the audit trail. This continues to audit trail for the existing prescription.

  Note: If the incoming PrescribeIT® transaction has a different strength than the prescription that is currently on file, you will not be able to reauthorize the existing prescription. For more information, see Quick Tips below.

• New Rx - creates a new prescription using the new PrescribeIT® transaction. This creates a new, separate audit trail on the patient's Profile and does not link the prescription to the existing prescription.

• Cancel - neither the existing prescription or the incoming PrescribeIT® transaction are processed. The PrescribeIT® transaction is returned to the PrescribeIT® > To Do tab.

Note: For this prompt to appear, ensure the Suppress Duplicate Therapy preference is not selected and set to check for duplication for the last 365 days. For more information, see Setting Interaction Checking Preferences.

The purpose of the Written Rx Date is to indicate the date that the prescription was written. If you receive a PrescribeIT® transaction with a future Written Rx Date, you are not able to process the prescription and will receive the following prompt.

The future Written Rx Date needs to be modified to the current date to be processed.

To modify the Written Rx Date:

1. In the Rx Detail window, select the Extended tab.

2. In the Written Rx Date field, enter today's date.

   

3. Process the prescription as usual.

If, when reviewing a PrescribeIT® prescription, you feel that the information provided by the prescriber is not sufficient, have a conversation with the prescriber and let them know the impact this has on your ability to process the prescription correctly. Incorrect information to look out for includes:

• Written Date - the written date should be the date the prescription was written on. Some prescribers enter the date that the medication should be dispensed. For tips on handling this scenario, see Future Written Rx Date above.
• Rx SIG - the prescription SIG should only contain the instructions for the prescription. Some prescribers include the drug strength, prescription quantity or requests to discontinue other prescriptions.
• No Dispense Quantity - the dispense quantity and any repeats should be specified by the prescriber.

By default, PrescribeIT® prescription PDFs do not print automatically. If your pharmacy requires PrescribeIT® prescription PDFs to be printed, the print preference can be set to print automatically. For more information, see Updating Pharmacy Print Preferences.

If your pharmacy is already set to print PrescribeIT® prescriptions and needs to change which printer the prescriptions print from, see Selecting a Printer for PrescribeIT® Prescriptions.

The PrescribeIT® Log Report generates an Audit Log Report based on a request from either PrescribeIT®, a health professional or a patient. The report can only be printed by the administration user (ADM). To learn more about how to print the report, see PrescribeIT® Log.

When opening the patient’s Profile from the New Rx window for a PrescribeIT® transaction, the ReAuth button is only available when there is no Prior Rx ID. As the ReAuth button is meant to link a new prescription to an existing prescription for the same medication, the Prior Rx ID prevents this as it’s already linked to an existing prescription through PrescribeIT®.

Example 1. Prior Rx ID. The prescriber sends your pharmacy a new prescription through PrescribeIT® that has a Prior Rx ID. This could be a result of the prescriber responding to an Authorization Request, or that the patient has had the medication prescribed through PrescribeIT® previously. This prescription cannot be linked to an existing prescription using the ReAuth button from the patient’s Profile and must be processed as a new prescription.

Example 2. No Prior Rx ID. The prescriber sends you a new prescription through PrescribeIT for a medication that has an existing prescription on the patient’s Profile. The PrescribeIT transaction has no Prior Rx ID.

To process this prescription:

1. From the New Rx window, select Profile.
   
   The patient's Profile opens.

2. Highlight the existing prescription that you want to link the incoming PrescribeIT® transaction.

3. Select ReAuth.
   

4. The patient's Profile closes to the New Rx window with the information from the previous prescription auto-populated.

5. Process the prescription as usual.
   

Yes, PrescribeIT® transactions can be processed as more than one prescription. To do this:

1. Process a prescription for the first strength required, using the PrescribeIT® transaction.

2. Print the e-prescription attached to the PrescribeIT® transaction.

3. Process a prescription for the second strength required, attaching the printed e-prescription.

For more information, see Dispensing a Multi-Dose Prescription.

No, there is no setting that allows that. When processing a PrescribeIT® transaction, the Doctor, Patient and Drug information (if provided) is auto-populated into the New Rx window. You are responsible for entering the QA, Qty and SIG.

However, there is a preference that allows to you to indicate if you want the e-prescription to be printed once processed. With this preference, you can set the e-prescription to:

• Automatically print

• Not print

• Prompt to ask you for each PrescribeIT prescription processed.

For more information, see Printing the PrescribeIT® Prescription PDF.

No, a dispense notification cannot be turned off. These dispense notifications are used to inform prescribers that a dispense took place and is a great tool to promote medication compliance.

For more information, see Viewing Dispense Notifications in PrescribeIT®.

You may receive a PrescribeIT® prescription that contains a forward slash (/) in the Drug(s) field. Sometimes, prescribers use the forward slash to indicate the strength of the drug, such as methotrexate 25mg/mL. PharmaClik Rx interprets this as two separate drugs:

• Methotrexate 25mg

• mL

Other times, prescribers use the forward slash to indicate multiple ingredients in a drug product, such as sitagliptin phos/metformin HCl. PharmaClik Rx interprets this as two separate drugs:

• Sitagliptin phos

• Metformin HCl

To process a PrescribeIT® prescription that has a forward slash:

1. Highlight the transaction in the PrescribeIT® To Do tab.

2. Select Process. The New Prescription Window opens.

3. In the Drug(s) field, remove the forward slash.

   

4. Select the expander button beside the Drug(s) field to open the Drug Search window.

5. Search for and select the appropriate drug. Select OK.

6. Continue processing the prescription as per usual process.

To print a PrescribeIT® Clinician Communication:

1. Select the PrescribeIT® tab on the Workbench.

2. Select the Mail tab.

   

3. Highlight the Clinician Communication you want to print. Select Detail. The PrescribeIT Mail window opens.

   

4. Select Ctrl and P on your keyboard. The following will print out.

   

   You can scan this on the patient's Profile to retain it for future reference.

If your FaxTalk system is displaying an Initialization Error (6), following the steps below to troubleshoot on the PharmaClik Rx server.

1. Close the FaxTalk application.

2. Reboot the fax modem that is directly plugged into the PharmaClik Rx server computer. See the chart below for information regarding the different types of fax modems.

   Multi-Tech MT5656ZDX Modem	USB Robotics Modem
   Power off the modem with the Power Switch on the right side near the back of the modem. Wait 60 seconds. Power on the modem with the Power Switch on the right side near the back of the modem. A red LED light will turn on for 5-10 seconds. Proceed to step 3. Tip: It is recommended to replace the Multi-Tech Fax modem with a new USB Fax modem. USB devices work optimally with Windows 10. For more information, contact our Sales Team at 1.800.387.6093 x 5.	Unplug the USB modem from the computer. Wait 60 seconds. Plug the USB modem into the same port on the computer. Proceed to step 3.

3. Once the modem is reboot, on the desktop of the PharmaClik Rx server, right-click on My Computer or This PC and select Manage.

   

   The Computer Management window appears.

4. On the left side of the window, select Device Manager.

   

5. Select the play icon at the top of the window to refresh the Device Manager list.

6. On the right side of the window, under the Modems dropdown, right-click the modem driver (MT565ZDX or Robotics V.92 USB Voice Modem) and select Properties.

   

   The Properties window appears.

7. Select the Diagnostics tab.

8. Select Query Modem.
   
   A Success response should be returned.
   

9. Close the Properties and Computer Management window.

10. From the desktop, open FaxTalk. A Waiting for Call Message will now display on the bottom and, if there were outbound faxes waiting, it may start dialing and sending.
    

If the Initialization Error (6) remains after following the steps above, close all open applications and reboot the server. You will not be able to process prescriptions until PharmaClik Rx is relaunched on the server computer.

The following mailbox error can display when opening FaxTalk. This can be troubleshooted from the PharmaClik Rx server.

To troubleshoot the mailbox error:

1. Close the FaxTalk application.

2. From desktop, select the Start button and search for and select the Control Panel.
   

   The Control Panel window opens.

3. Double-click Administrative Tools.
   

4. Double-click Services.

   

   The Services window opens.

5. Highlight FaxTalk FaxCentre Pro 8 and select Restart.
   

6. When the Status column displays running, relaunch FaxTalk.

If the error displays again, repeat steps 1-6.

If the mailbox error continues to display, close all open applications and reboot the server. You will not be able to process prescriptions until PharmaClik Rx is relaunched on the server computer.

When submitting a narcotic mixture claim to the Nova Scotia DIS, you must make sure the ingredient list properly identities the narcotics within it by doing one of the following:

• Using a valid DIN from your Drug Files.

• Using an assigned Prescription Monitoring Program (PMP) Opinions PIN.

• Using a Free Form Drug that has had a DIS DIN/PIN selected from the PIN listing.

For detailed instructions on how to do this, see the Nova Scotia Additional Reminders and Tips, or refer to the Nova Scotia eHealth User Guide.

The Drug Movement report can be generated and saved as a CSV file. From a spreadsheet application, the report can be filtered for professional services.

To generate the Drug Movement report:

1. Select More > Reports > Drug Movement.

2. Enter a Start Date and End Date.

3. Select Preview.

4. In the Preview window, select Save As.

5. In the Save As window, select a location to save the report.

6. In the File name field, enter a name for the report.

7. From the Save as type dropdown, select CSV with headers.

8. Select Save.

9. Open the report in Excel or another spreadsheet application.

10. Filter the report using a text filter = “NS” in the tradename column.

    

11. Copy the data from the filtered spreadsheet onto a new sheet.

12. On the new spreadsheet, highlight any unnecessary columns and delete them.

13. Save and print the new spreadsheet, if needed.

14. Delete the original spreadsheet with the excess data.

All CPPCC service PINs have been entered in PharmaClik Rx as individual Drug Folders. Each Drug Folder has a Trade Name and Generic Name beginning with “NS PPCC.” When performing a Drug search, enter “NS PPCC” in the Trade and/or Generic Name fields to filter for a list of CPPCC services.

Each CPPCC Drug Folder has been assigned the PPCC Custom Class for reporting purposes. The Drug Movement report can be generated for the PPCC Custom Class to review the revenue obtained from each service. The Gross Profit by Prescription report can also be generated to obtain a more detailed prescription breakdown.

To generate the Drug Movement or Gross Profit by Prescription report:

1. Select More > Reports > Drug Movement or Gross Profit by Prescription.

2. Enter a Start Date and End Date. DINs that were dispensed or prescriptions that were filled within the date range appear on the report.

3. In the Custom Class field, enter PPCC.

4. Complete the remaining Criteria fields if needed.

5. Optional: Select the Sort Options tab to sort the report.

6. Select Preview or Print.

The Patient List report can be run and saved as a CSV file. From a spreadsheet application, the total number of patients on the report can be obtained.

To generate the Patient List report:

1. Select More > Reports > Patient List report.

2. Enter a Start Date and End Date.

3. In the Custom Class field, enter PPCC.

4. Optional: Enter the DIN for the service in the Drug field if you want to generate the report for a specific service.

5. Select Preview.

6. In the Preview window, select Save As.

7. In the Save As window, select a location to save the report.

8. In the File name field, enter a name for the report.

9. From the Save as type dropdown, select CSV with headers.

   

10. Select Save.

11. Open the report in Excel or another spreadsheet application. The total number of rows minus 1 is the total number of patients on the report.

If your pharmacy is connected to the DIS, the process for transferring in prescriptions is slightly different. For detailed instructions on how to transfer in prescriptions from a different pharmacy, see Transferring In Prescriptions.